Shipping Policy

If Green Colibri is selling physical products online, this version works well as a starter policy:

At Green Colibri, we aim to prepare and dispatch all orders as quickly and carefully as possible. Shipping times and delivery costs may vary depending on the destination, product type, and availability.

Orders are typically processed within 1–3 business days unless otherwise stated. Once your order has been shipped, you may receive a confirmation email with delivery details if applicable.

Please make sure that your shipping information is correct at checkout. Green Colibri is not responsible for delays caused by incorrect address details, courier issues, customs procedures, or unforeseen circumstances beyond our control.

For questions about an order, please contact us directly before or after purchase and we will be happy to assist.

Returns Policy

We want you to be happy with your Green Colibri purchase. If there is a problem with your order, please contact us as soon as possible so we can review the issue and help find a suitable solution.

Due to the nature of food, beverages, and other perishable goods, some items may not be eligible for return unless they arrive damaged, incorrect, or defective. Non-perishable items may be eligible for return within 14 days of delivery, provided they are unused, unopened, and in their original condition.

If your order arrives damaged or incorrect, please contact us with your order details and clear photos where relevant. Approved returns may be refunded, exchanged, or replaced, depending on the situation.

Return shipping costs are generally the responsibility of the customer unless the item was incorrect, damaged, or faulty on arrival.